Shipping & Delivery

Where we ship from

All orders are shipped from our warehouse in the Netherlands. We process and dispatch within 0–2 business days after payment. Place your order before 15:00 CET on a working day and we'll ship it the same day.

Delivery times

Once shipped, expected delivery times are:

Region	Delivery time
Netherlands & Belgium	1 business day
Germany, France, Austria, Luxembourg	2–3 business days
Rest of EU	2–4 business days
United Kingdom	3–5 business days
United States & Canada	4–7 business days
Rest of world	7–14 business days

Times are estimates, not guarantees. Customs processing on international orders can occasionally add 1–2 business days.

Shipping rates

Free worldwide shipping on orders over €75.

Below €75, standard rates apply at checkout based on your destination.

All shipments include tracking.

Duties & taxes

Within the EU: all duties, taxes, and VAT are included in the prices you see at checkout. Nothing extra to pay on delivery.

Outside the EU (US, UK, Canada, and the rest of the world): import duties and local taxes are not included in the checkout total. Your courier will collect any applicable fees on delivery, typically around 5–15% of the order value depending on your country and product category. These charges are set by your local customs authority, not by us.

We mention this upfront because we'd rather be honest than have you surprised at the door. If you'd like an estimate before ordering, email us with your country and order — we'll give you the best estimate we can.

Refused or undelivered parcels

If you refuse to pay the duties on delivery, or the parcel is returned to us for any other reason (including incorrect address, failure to collect, or refusal of import charges), the original shipping costs and any return shipping fees charged to us by the carrier will be deducted from your refund. Please make sure your shipping address is correct and that you're prepared to accept your parcel before placing an order.

Tracking your order

Once your order ships, you'll receive a confirmation email with a tracking link. You can follow the package every step of the way. If tracking stops updating for more than 3 business days, reply to that email — we'll look into it.

Lost or damaged packages

In the rare case a package is lost in transit or arrives damaged, email teamsecondstrap@gmail.com within 14 days of the expected delivery date. Include your order number and, if relevant, photos of the damage. We'll send a replacement at no cost — no lengthy claims process.

Address changes

If you need to change your shipping address, email us as soon as possible. We can usually update it if the order hasn't shipped yet. Once it's on its way, we'll work it out through the carrier or via a return.