Return & Refunds

30-day return window

Not happy with your order? You have 30 days from the day of delivery to return it for a full refund. No questions asked.

To qualify for a return, the product must be:

Unused, with no signs of wear

In its original packaging, with all included accessories

Returned with the original order number

How to start a return

Email teamsecondstrap@gmail.com with your order number and a brief reason for the return. We'll reply within 24 hours with the return address and full instructions on how to ship your parcel back to us.

Return shipping is the responsibility of the customer, regardless of country. You'll need to create your own shipping label through your preferred carrier. We recommend using a tracked service — without tracking, we can't guarantee receipt and can't process a refund for a parcel that doesn't arrive.

Your refund

Once we receive your return and confirm the product is in its original condition, we'll process your refund within 5 business days, back to the original payment method. Your bank may take an additional 1–3 business days to process the credit.

What's refunded:

The full product price you paid

What's not refunded:

The original shipping costs you paid at checkout

Return shipping costs (your responsibility, regardless of country)

Duties or taxes paid to your local customs authority (these are reclaimed directly from your customs office, not from us — we can provide documentation if needed)

Exchanges

Want a different color or material instead of a refund? Mention it in your return email. We'll ship your replacement as soon as we receive the original, and only charge for the price difference if there is one. Outbound shipping for the replacement is on us.

Damaged or defective on arrival

If your order arrives damaged, defective, or incorrect, email us within 14 days of delivery with a photo. We'll send a replacement at no cost — no return required for damaged items, and we cover all shipping. This is separate from a standard 30-day return and doesn't count against any window.

Refused or undelivered parcels

If a parcel is returned to us because you refused to pay import duties on delivery, refused to accept the package, didn't collect it from the carrier in time, or provided an incorrect shipping address, the following applies:

The product price will be refunded once we receive the parcel back

Original shipping costs are not refunded

Any return shipping fees charged to us by the carrier will be deducted from your refund

We mention this clearly because it's the most common source of disputes. Please make sure your shipping address is correct, and that you're prepared to receive your parcel (including any applicable import duties for non-EU customers) before placing your order.

What can't be returned

For hygiene and quality reasons, the following items can't be returned:

Products showing visible signs of wear (scratches on cases, sweat marks on straps)

Products returned without their original packaging

Items returned after the 30-day window has closed

Sale items & limited drops

Items purchased during a sale or as part of a limited drop are still eligible for return under the same conditions, unless explicitly marked as final sale on the product page.

Warranty separate from returns

All products come with a 1-year warranty against manufacturing defects. If your strap, case, or buckle develops a fault under normal use within the first year, we'll repair or replace it free of charge. Normal wear and tear (leather patina, light surface scratches on aluminium, rubber softening over time) is not covered, because that's how these materials are supposed to age.

For warranty claims, email us with photos and your order number — same address: teamsecondstrap@gmail.com.

Questions?

We'd rather hear about an issue than read about it in a review. Email teamsecondstrap@gmail.com and we'll sort it out. We reply within 24 hours, usually faster.